Terms of service
Terms of Service
Last Updated: 19 September 2026
Welcome to Shrika Graham. These Terms of Service govern your access to and use of the Shrika Graham website, including browsing, purchasing products, creating an account, and using our customer-support services.
By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Shrika Graham
Shrika Graham is a home-linen brand offering products including bedsheets, pillow covers, comforters, bathrobes, pillows, and other home furnishing products.
Throughout these Terms, “Shrika Graham”, “we”, “us”, and “our” refer to Shrika Graham. “You”, “your”, and “customer” refer to any person accessing or purchasing from our website.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
* Use the website for fraudulent or unlawful activities.
* Attempt to gain unauthorised access to our website or systems.
* Copy, reproduce, modify, or commercially exploit our website content without permission.
* Upload viruses, malicious code, or harmful material.
* Interfere with the operation or security of the website.
* Use another person’s information without their permission.
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, materials, prices, and other information displayed on our website are accurate.
However, actual colours may vary slightly depending on your device’s display and lighting conditions.
Minor variations in stitching, texture, colour, printing, measurements, or finishing may occur as part of normal manufacturing processes.
Product inclusions, dimensions, fabric specifications, and other details will be mentioned on the respective product page.
4. Product Availability
All products are subject to availability.
We reserve the right to:
* Change or discontinue products.
* Limit quantities available for purchase.
* Modify product specifications.
* Correct errors in product descriptions, prices, or availability.
If an ordered product becomes unavailable, we may cancel the affected order and provide an applicable refund.
5. Prices and Taxes
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Applicable taxes, shipping charges, discounts, and other charges will be displayed during the purchase process where applicable.
We reserve the right to change prices at any time. Price changes will generally not affect orders that have already been confirmed, except where an obvious pricing or technical error has occurred.
6. Orders
When you place an order, you agree that the information provided by you is accurate and complete.
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method.
We reserve the right to cancel an order in circumstances including:
* Product unavailability.
* Incorrect pricing or product information.
* Suspected fraudulent transactions.
* Incorrect or incomplete customer information.
* Payment-processing problems.
* Technical errors.
* Circumstances beyond our reasonable control.
If payment has already been received for an order cancelled by us, the applicable amount will be refunded.
7. Payments
We may offer payment methods including credit cards, debit cards, UPI, net banking, wallets, Cash on Delivery, and other payment options made available on the website.
Payments may be processed through third-party payment gateways.
You agree to provide accurate billing and payment information and confirm that you are authorised to use the selected payment method.
8. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timelines displayed on the website.
Delivery times may vary because of:
* Courier delays.
* Weather conditions.
* Public holidays.
* Regional restrictions.
* Incorrect delivery information.
* Events beyond our reasonable control.
You are responsible for providing a complete and accurate delivery address and contact information.
9. Returns, Refunds and Exchanges
Returns, refunds, cancellations, and exchanges are governed by our Return & Refund Policy.
By purchasing from Shrika Graham, you agree to comply with the applicable conditions specified in that policy.
Nothing in our policies is intended to restrict any consumer rights that cannot legally be excluded under applicable law.
10. Promotional Offers
Shrika Graham may occasionally offer discounts, promotional codes, special offers, or other promotions.
Promotions may have specific conditions, including:
* Validity periods.
* Minimum order values.
* Product restrictions.
* One-time-use limitations.
* Customer or order limits.
Unless expressly stated otherwise, promotional offers cannot be combined.
We reserve the right to modify or withdraw promotions where permitted by law.
11. Intellectual Property
All content available on the Shrika Graham website, including:
* Brand name and logo.
* Product photographs.
* Product descriptions.
* Graphics and illustrations.
* Videos.
* Website design.
* Marketing materials.
* Original artwork and other creative content.
is owned by or licensed to Shrika Graham and is protected by applicable intellectual-property laws.
You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.
12. Customer Reviews and Submitted Content
If you submit a review, photograph, video, testimonial, comment, or other content to Shrika Graham, you confirm that you have the right to submit that content and that it does not knowingly violate any law or third-party rights.
By submitting content, you grant Shrika Graham permission to use, reproduce, display, and publish the content for legitimate business, marketing, promotional, or customer-service purposes, subject to applicable law.
We may remove content that is unlawful, misleading, abusive, offensive, fraudulent, or otherwise violates these Terms.
13. Third-Party Services
Our website may use third-party services such as payment gateways, delivery partners, analytics providers, communication services, and other technology providers.
Your use of third-party services may also be subject to the terms and policies of those providers.
We are not responsible for the independent policies, availability, or operation of third-party services.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and process personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
15. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Temporary interruptions may occur due to maintenance, technical issues, network failures, security incidents, or circumstances beyond our reasonable control.
16. Limitation of Liability
To the extent permitted by applicable law, Shrika Graham shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products purchased through it.
Nothing in these Terms is intended to exclude or limit any liability or consumer rights that cannot legally be excluded or limited under applicable law.
17. Force Majeure
Shrika Graham shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, floods, fires, epidemics, government restrictions, strikes, transportation disruptions, internet or infrastructure failures, or other extraordinary events.
18. Fraud and Misuse
We reserve the right to investigate transactions or activities that appear fraudulent, abusive, unauthorised, or otherwise suspicious.
Where permitted by law, we may cancel orders, restrict accounts, or take other appropriate action.
19. Customer Complaints
If you have a complaint regarding a product, order, payment, delivery, or service, please contact our customer-support team.
Customer Support:
Email: shrikagraham@gmail.com
Phone/WhatsApp: +91 8791865199
We will endeavour to address customer complaints within the timelines prescribed under applicable law.
20. Governing Law
These Terms of Service shall be governed by the laws of India.
Any dispute relating to these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts and consumer forums under applicable Indian law.
Nothing in these Terms is intended to prevent a consumer from exercising any statutory right or remedy available under applicable law.
21. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, website, products, services, or applicable laws.
The updated Terms will be published on this page with a revised Last Updated date.
22. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.
23. Contact Us
For questions regarding these Terms of Service, please contact:
Shrika Graham
For Your Ideal Home
Email: shrikagraham@gmail.com
Phone/WhatsApp: +91 8791865199
Business Address: Shop no 11 BAV School Complex Subhash Bazaar Meerut
Website: www.shrikagraham.com