Refund policy
Return & Refund Policy
Last Updated: 19 September 2026
At Shrika Graham, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or replacement subject to the conditions below.
1. Return Window
Return or replacement requests must be raised within 7 days of delivery.
Requests submitted after the applicable return period may not be accepted, except where required under applicable law.
2. Eligible Returns
A product may be eligible for return or replacement if:
* You received a wrong product, colour, size, or design.
* The product has a manufacturing defect.
* The product arrived damaged.
* The product is materially different from the description or specifications displayed on our website.
* The product is otherwise eligible for return under applicable law.
To help us verify the issue, we may request clear photographs or a video showing the product and its packaging.
3. Conditions for Return
To be eligible for a return, the product should generally:
* Be unused and unwashed.
* Be in its original condition.
* Have all original packaging, tags, labels, and accessories, where applicable.
* Not have been altered, damaged, stained, or misused by the customer.
Products showing signs of use, washing, staining, damage, alteration, or improper handling may not qualify for return or replacement, subject to applicable consumer rights.
4. Incorrect or Damaged Products
If you receive an incorrect or damaged product, please contact us within 48 hours of delivery, preferably with:
* Your order number.
* Photographs of the product.
* Photographs of the outer packaging.
* Photographs clearly showing the issue.
* An unboxing video, where available.
We will review the information and determine the appropriate resolution.
Where the issue is verified, we may offer a replacement, exchange, repair where applicable, or refund.
5. Change of Mind / Customer Preference
Returns due solely to change of mind, colour preference, size preference, personal preference, or ordering the incorrect size may be accepted only if the product is specifically marked as eligible for such returns on the product page.
If eligible, the product must meet all return conditions stated in this policy.
6. Non-Returnable Conditions
A return may be refused where the product:
* Has been used or washed.
* Has been stained or damaged after delivery.
* Has been altered or modified.
* Is missing its original packaging or required accessories.
* Shows signs of misuse or improper care.
* Is returned after the applicable return period.
This does not affect any statutory rights available to consumers under applicable law.
7. Return Pickup
Where a return is approved, Shrika Graham or its authorised logistics partner may arrange a pickup from the delivery address.
Customers must ensure that the product is safely packed and ready for pickup.
If a pickup cannot be completed because of an incorrect address, customer unavailability, or other customer-related reasons, additional arrangements or charges may apply where permitted.
8. Quality Inspection
Returned products may undergo a quality inspection before a replacement or refund is approved.
Approval of a return request does not necessarily mean that a refund will be issued immediately.
If the returned product does not meet the eligibility requirements, we may reject the return and send the product back to the customer, where applicable.
9. Exchanges and Replacements
Where a product is defective, damaged, incorrect, or otherwise eligible, we may provide a replacement subject to product availability.
If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.
10. Refunds
Once a return is received and successfully inspected, an eligible refund will be initiated.
Refunds will generally be processed through the original payment method or another permitted method.
The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.
11. Shipping Charges
Where the return is due to a verified manufacturing defect, damaged product, incorrect product, or an error attributable to Shrika Graham, applicable return shipping costs will be borne by Shrika Graham.
For other returns, shipping charges may be deducted from the refund or may be payable by the customer, depending on the applicable return terms displayed at the time of purchase.
12. Cash on Delivery Orders
For eligible refunds relating to Cash on Delivery orders, we may request the customer’s bank account, UPI, or other payment details required to process the refund.
Customers are responsible for providing accurate refund information.
13. Order Cancellation
Cancellation requests may be accepted only before an order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.
14. Refund Exclusions
Refunds will not be issued for products that do not qualify under this policy, except where a refund is required by applicable law.
Any promotional discounts, coupons, shipping charges, or other fees will be handled according to the terms applicable to the relevant order and promotion.
15. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us with:
Order Number:
Customer Name:
Registered Phone Number:
Reason for Return:
Photographs/Videos:
Customer Support Email: shrikagraham@gmail.com
WhatsApp/Phone: +91 8791865199
Our team will review your request and provide the next steps.
16. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or override any consumer rights or remedies that cannot legally be excluded under applicable Indian law.
Shrika Graham reserves the right to update this policy from time to time. The latest version published on our website will apply to orders placed after the effective date of the updated policy.